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Protect your glasses with CARE+

CARE+
A voluntary paid additional product for certain types of accidental damage to spectacles, subject to the applicable terms and conditions.
 
CARE+ is a voluntary paid additional product offered by VE Bulgaria EOOD. Subject to the applicable terms and conditions, it provides certain discounts and services in the event of accidental damage to the spectacles after delivery.
 
CARE+ is not the statutory guarantee of conformity. It does not replace, restrict or shorten it. The statutory remedies for lack of conformity are free of charge and may be exercised regardless of whether the consumer has purchased CARE+.

What is CARE+?

CARE+ is available for an additional charge equal to 10% of the order value after discounts, but not less than EUR 2.90.

CARE+ is valid for one year from the date on which the completed order (spectacles) is received.

During the validity period of CARE+, you are entitled to:

  • One replacement of the frame with the same frame or another frame at the same price, with an 80% discount, in the event of any type of damage. The discount is calculated on the basis of the regular retail price listed in the price list, excluding discounts and promotions, applicable on the date of replacement.
  • One replacement of the lenses with lenses at the same price, with an 80% discount, in the event of any type of damage. The discount is calculated on the basis of the regular retail price listed in the price list, excluding discounts and promotions, applicable on the date of replacement.
  • A 20% discount for you or a member of your family on a subsequent purchase. The discount does not apply to promotional products and cannot be combined with other discounts.
  • Free maintenance of the spectacles, including replacement of consumables such as screws and nose pads, and cleaning.

If the same frame and/or lenses are not available at VE Bulgaria EOOD stores during the validity period of CARE+, the one-time replacement will be made with another frame and/or lenses at the same price or at a price differing by no more than 10%.

CARE+ does not cover theft or loss of the spectacles and does not include replacement of lenses due to a change in prescription.